by Patrick Marren
One of the more interesting things I have found in my life and business experience is that numerical measures, or “metrics,” as we consultants are forced by law to call them, start to lose their usefulness on the day they are dreamt up.
In baseball, for many decades, batting average was seen as the ultimate measure for batters, and earned run average (ERA) served the same purpose for pitchers. For decades, no one complained, and awards were given to the top performers in both categories. The best pitcher had the lowest ERA; the best hitter had the highest...Read more